Return Policy
Returns & Refunds
At Evelyn Boutique New York, we want you to feel confident with every purchase. Not in love with your order? No worries — you have 30 days from receipt to return your items.
Return conditions
- Items must include all original tags, packaging, and accessories.
- Products must be returned in unused condition. Damage from wear or misuse is not eligible.
- For hygiene reasons, lingerie, underwear, swimwear, and socks cannot be returned.
- If your item arrives damaged or defective, please attach clear photos when contacting us.
- Returns are processed within 10–14 business days. Once approved, you’ll receive confirmation by email.
*We reserve the right to decline returns if items appear used, worn, or damaged due to improper handling.
How to start a return
Email our support team at info@evelynboutique-newyork.com with the following details:
- Order number
- Reason for return
- Photos (if the item is defective or damaged)
- Your full name
- Your return address
We’ll reply with the correct return address. Please do not send returns to the sender’s address on the package.
Important notes
- Return shipping costs are the customer’s responsibility.
- Orders may be cancelled within 24 hours of purchase by contacting info@evelynboutique-newyork.com or replying to your confirmation email.
- All approved returns must be shipped to our central warehouse.